Technical support is vital for the ultimate success of applications in the long run. Maketick’s technical support offerings for budding and established software providers include two types of end-user support models: committed and shared. Both support models supply with multiple channels including emails, voice and web mediums.

Our advanced support offerings have aided top ISVs significantly lower their support costs while rendering heightened service levels to their clients. Some of our support services, offered under rigorous SLA frameworks are:

• Test labs for reproducing customer reported problems and documentation
• Upload site for customer submissions of logs, data, etc.
• Download site for patches, drivers, etc.
• Globally renowned infrastructure with global conference bridge
• Patch management support
• Functionality enhancement
• New release migration support
• L1/L2/L3 dedicated support
• L1/L2 shared support
• Private label support services
• Global availability

Extensive research, usability engineering, testing & QA, documentation, porting, training, sales support, prototyping, development, deployment, technical support, maintenance, and performance engineering, the PDLC is a holistic model of the life of software solutions.